Complaints policy

We want to get things right first time. When we do not, we take complaints seriously and use them to improve.

How to complain

Email or write to us with your name, address, what went wrong, and what you would like us to do. We will acknowledge your complaint within 3 working days and give you the name of the person handling it.

• Email: complaints@thequickhousebuyers.co.uk
• Phone: 0203 744 0249
• Post: One Sovereign Quay, Leeds, United Kingdom, LS1 4AG

What happens next

We aim to resolve complaints within 8 weeks. If we cannot resolve it to your satisfaction, you can refer it to The Property Ombudsman, an independent redress scheme, at no cost to you.

We are members of The Property Ombudsman scheme and follow its Code of Practice for Residential Property Buying Companies.